Our Peace of Mind Promise
At ZENSŌ, we believe every ritual should begin with a sense of calm and trust. That’s why we stand behind each handcrafted piece with a 30-day satisfaction guarantee.
If your ZENSŌ matcha set doesn’t meet your expectations, simply return it within 30 days for a full refund — no questions asked.
Our creations are crafted with care and intention, and we want you to feel that same care in every experience with us.
Because true beauty lies not only in imperfection, but also in peace of mind.
Frequently asked questions
What makes ZENSŌ different from others?
Every ZENSŌ set is handcrafted, not mass-produced — made with real ceramic texture, natural glaze variations, and artisan-finished bamboo tools.
Where are your products manufactured?
Each piece is hand-crafted in small workshops, using traditional matcha-making techniques.
What is the return policy?
We offer a 30-day hassle-free return for our sets.
How much does shipping cost?
Shipping is free on all orders.
When will I get my order? How can I track it?
Once we receive your payment, we immediately prepare your order in our local facility for verification, quality check, and packaging. Processing takes up to 24 hours. Our local delivery partners typically deliver within 2–5 business days, depending on your region and the regional carrier's schedule. Exceptional cases or remote areas may take slightly longer.
As soon as your order is shipped, you will receive a confirmation email with your tracking number. This allows you to monitor your shipment at any time through our website’s tracking page.