配送
THE DELIVERY RITUAL

Shipping Policy

We offer FREE shipping on ALL Orders!

The shipment of your product is our top priority, and we dispatch numerous packages every day to satisfied customers.

We ship your order directly from our local warehouse in your region, ensuring faster and safer delivery.

Processing time: Once we receive your payment, we immediately prepare your order in our local facility for verification, quality check, and packaging. Processing takes up to 24 hours.
Shipping time: Our local delivery partners typically deliver within 1–5 business days, depending on your region and the regional carrier's schedule. Exceptional cases or remote areas may take slightly longer.
Tracking: As soon as your order is shipped, you will receive a confirmation email with your tracking number. This allows you to monitor your shipment at any time through our website’s tracking page.

Frequently Asked Questions

Every ZENSŌ set is handcrafted, not mass-produced — made with real ceramic texture, natural glaze variations, and artisan-finished bamboo tools.

Each piece is hand-crafted in small workshops, using traditional matcha-making techniques.

We offer a 30-day hassle-free return for our sets.

Shipping is free on all orders.

Once we receive your payment, we immediately prepare your order in our local facility for verification, quality check, and packaging. Processing takesup to 24 hours. Our local delivery partners typically deliver within2–5 business days, depending on your region and the regional carrier's schedule. Exceptional cases or remote areas may take slightly longer.

As soon as your order is shipped, you will receive a confirmation email with yourtracking number. This allows you to monitor your shipment at any time through our website’s tracking page.