Frequently Asked Questions

ZENSŌ is a premium brand offering handcrafted matcha sets designed to bring calm, beauty, and ritual into everyday life.

Yes. Every ZENSŌ piece is carefully handcrafted, making each item naturally unique.

Because each item is handmade, small variations in color, texture, and shape are part of its authentic character.

Hand washing is recommended to preserve the craftsmanship and finish of the bowl.

Add matcha powder, pour warm water, and whisk briskly until smooth and frothy.

Absolutely. Our sets are perfect for both beginners and experienced matcha drinkers.

Rinse with warm water after use and allow it to air dry naturally.

Yes. Zenso products are beautifully presented and make thoughtful gifts for tea lovers.

Orders are usually prepared within 1–3 business days. Delivery time depends on destination.

Yes. If your order arrives damaged, please contact us for assistance.